FAQ

General Guideline

Registration is divided into two steps: "Submit information" and "activate user name", the whole process takes only two minutes.

1. Enter an email address that you usually use to activate your account.

2. Set a password.

3. Read the "Money Registration Agreement" carefully and click the "Submit Registration" button after agreeing to the terms.

4. Complete the registration.

Click your finger to simply 5 steps, you can buy any Website in China, inspection, delivery one-stop service.

1. Select goods and submit purchasing orders
If your needs in the mainland China shopping website to see the goods, please enter the member center "act as purchasing agency - > I want to buy on sb's behalf", use "I want to buy on sb's behalf" extraction in the commodity information or web page to the search box will you need to order product link address copied into, and select the "search" button, choose according to page hint information commodity information, And fill in your requirements for the goods in the remarks column, and then add to the shopping cart. You can modify the "purchase quantity", select the product option, and fill in the "Product remarks".

Tips:
1. For products with different colors and sizes, please be sure to indicate them in the remarks, so as to facilitate direct processing of your order.

2. For the replacement product of the merchant, please confirm whether the replacement product meets the requirements of the merchant when ordering, and place the order after confirmation.

3. We will contact you for some overweight goods and incomplete postage in the seller's commodity information. Please reconfirm your order. Therefore, we suggest that you pay attention to the condition of the goods you order after placing the order.

4. For virtual goods, we are currently unable to help you order, please understand.


Commodity settlement
Enter "my shopping cart", you can see the goods submitted just now, click "go to checkout" and "confirm settlement", after successful payment, we will immediately buy for you. If your RM account balance is insufficient, the system will prompt you to recharge first.


Order for you
When the purchasing staff receives the order submitted by you, they will contact the seller to check and confirm the order according to your requirements.


Iv. Delivery upon arrival of goods
"You can make your own arrangements according to the weight of the goods. In addition, we provide you with a variety of modes of transportation, you can choose according to your needs. My order click ". The general shipping period by air is 5~7 working days, while the general shipping period by sea is 12~17 working days. The shipping period varies slightly according to different countries.


v, confirm receipt of goods
After the above items are confirmed, please fill in the waybill information when submitting the waybill. Please pay attention to the correctness of the information so that we can contact you in time. While waiting for delivery, you need to keep your phone open so that deliverers can contact you. Finally, after you successfully receive the goods, please go to our website for package "confirm receipt"!

* Note: If the actual delivery is inconsistent with the product information submitted by the member, for example, the quantity is wrong, you need to confirm with the member to enter the warehouse MYSENDEX Int'l. Logistic | 天邻国际物流. The problem description is provided to us through the customer service email (hello@sendex.my). The customer service specialist will deal with it for you and give you a reply as soon as possible.

Invalid waybill: For problem goods, staff and members.
Mailed: Goods have been mailed to their destination and are awaiting receipt.
Waiting for delivery: Waiting for delivery of the product MYSENDEX Int'l. Logistic | 天邻国际物流.
Waiting for payment: The waybill is waiting for MYSENDEX Int'l. Logistic | 天邻国际物流 customer to pay.
Waiting for weighing: Commodity waiting MYSENDEX Int'l. Logistic | 天邻国际物流 Employee weighing.
Product to be processed: Product to be processed by MYSENDEX Int'l. Logistic | 天邻国际物流 employee.
Waybill state

Invalid orders: if the name and price of the goods are inconsistent with those submitted, the goods are out of stock, there is no picture or description of the goods, virtual goods, prohibited goods, etc., they are regarded as invalid orders
Mailed: The warehouse has sent the package to the destination and is waiting for the customer to receive it.
Delivered: The products are checked in the MYSENDEX Int'l. Logistic | 天邻国际物流 warehouse. You can submit shipping now.
En route: Goods are waiting to enter the MYSENDEX Int'l. Logistic | 天邻国际物流 warehouse.
Processing: The order has been confirmed and assigned to the corresponding purchasing personnel and is being processed.
Pending: The initial state of the order after it is submitted and waiting for the purchaser to process it.
The order status

How to generate the consignment order

When you complete the shopping on the Chinese merchant website, please submit the product in the "My Order > I want to ship" place.

1. Fill in the details of the products you purchased from other websites into the package information input box, and click the "Save and Submit" button after filling in. Your package will be entered into a delivery order.
2. When filling out the package information, you must fill in the required information as follows.
■ * - Must be filled in
■ Name of item - Must be filled in for all items in the package as it will appear on COMMERCIAL INVOICE.
■ Tracking number - The tracking number for each package must be unique
■ Quantity of goods - Please specify the quantity of goods in each package (* note: not the quantity of the package).
■ Total price (¥)
■ Logistics company
After filling in, select the desired item and press submit all package information button to enter my order as shown below. The order has been generated and the customer will see the submitted order in my order. The order status is en route waiting for shipment.


3. After "My Order -> Goods Order" has been submitted for shipment, the submission waybill will be entered. The customer can choose the mode of delivery and the additional services required. The waybill will be generated when the customer confirms the submission.
I. The system will display the product information you have submitted and confirm that it is true before proceeding to the next step.
Ii. Fill in and confirm your shipping address. Please select your delivery area here. See to it that all the information must be true so as not to make any mistakes in shipment.
Iii. After selecting your shipping area, you will be shown different shipping methods and costs. Please select your preferred mode of delivery here.
Iv. Then dear customer can choose the additional services required to lighten the cargo and inspect the cargo. If there are special instructions, please explain here. When correct, submit the waybill to end the submission process.

4. The waybill has been generated and the customer will see the submitted waybill in my waybill. The waybill status is pending.

5. When the status of the waybill is arrived (all parcels have been received), the status of the waybill will be changed to waiting for weighing. Then wait for the staff to weigh and provide the weight.

6. After the goods are weighed, the status of the waybill is changed to waiting for payment. The customer will be shown the weight, freight and total freight. If all is correct, press the "pay" button to pay the fee.

7. Before submitting the waybill for settlement, the system will display all waybill costs for the customer to confirm and settle the waybill. Upon confirmation of submission, the goods will be automatically shipped to the destination you set.

8. After the payment is successful, the waybill is waiting for delivery.

9. You can track the whereabouts of a package when the waybill status is mailed. As soon as the goods arrive, complete the whole process according to the confirmation of receipt.

* Note: If the actual delivery is inconsistent with the product information submitted by the member, for example, the quantity is wrong, you need to confirm with the member to enter the warehouse MYSENDEX Int'l. Logistic | 天邻国际物流. The problem description is provided to us through the customer service email (hello@sendex.my). The customer service specialist will deal with it for you and give you a reply as soon as possible.

Invalid waybill: For problem goods, staff and members.
Mailed: Goods have been mailed to their destination and are awaiting receipt.
Waiting for delivery: Waiting for delivery of the product MYSENDEX Int'l. Logistic | 天邻国际物流.
Waiting for payment: The waybill is waiting for MYSENDEX Int'l. Logistic | 天邻国际物流 customer to pay.
Waiting for weighing: Commodity waiting MYSENDEX Int'l. Logistic | 天邻国际物流 Employee weighing.
Product to be processed: Product to be processed by MYSENDEX Int'l. Logistic | 天邻国际物流 employee.
Waybill state


Invalid orders: if the name and price of the goods are inconsistent with those submitted, the goods are out of stock, there is no picture or description of the goods, virtual goods, prohibited goods, etc., they are regarded as invalid orders
Mailed: The warehouse has sent the package to the destination and is waiting for the customer to receive it.
Delivered: The products are checked in the MYSENDEX Int'l. Logistic | 天邻国际物流 warehouse. You can submit shipping now.
En route: Goods are waiting to enter the MYSENDEX Int'l. Logistic | 天邻国际物流 warehouse.
The order status

Generation of artifact arrival! 1 second to fill the form, one button to automatically add the package
Google Chrome PC only.
When taobao after the purchase of goods, the seller after delivery, need to copy a single number to the agency
If the order number is many, it will be confused. I don't know where I paste to
Asiagoodbuy carries the artifact, 1 second to fill the order, solve your pain
Let's learn how to do that. Okay
Step 1: Install Extension in Google Chrome

Go to the "Bought Babies" page of Taobao and click "Not logged in" to log in to Asiagoodbuy
Step 3: Add package = Add the package to Asiagoodbuy. When the package is added, the status will be changed to "Submit package". Click Submit Package to generate the waybill after all the packages are added
Also suitable for daigou, no longer need to copy and paste links

Easy to operate! Easy! Quick! Happy shopping

Parcel Shipment Rules & Regulations

*1.Air Shipping Items total value less than USD100 @cannot more than 15KG/order are not required to pay tax.

*2. Value Declaration: Refer to parcel value filled in RMB amount by the customer,
our system will auto convert to USD. Value declaration exchange rate as USD 1.00 = ¥6.2。

*3. Air flight fare here include custom clearance but not include tax. However, it's almost zero percent chances been tax by custom,
if your shipment has been tax, can be settled by express company.

*4.Daigou Risk: If anything happen like damage and lost to your shipment on the way to the destination,we are not responsible for that. Bear in mind while receiving your parcel, make sure your items weight and quantity is correct then only sign on it.

*5.If there is any damage on your parcel,please check on the spot and inform the delivery man;
Must take picture and send to email:hello@sendex.my
Or phone us.:+6010 789 8992(Immediately). Once all the info in place, 「MYSENDEX Int'l. Logistic | 天邻国际物流」will fight for the customer to ask for compensation of shipping company.

*6.Air Shipment Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most USD100 as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note:If it's highly valuable goods, please contact us for buying insurance.

*7.Sea freight Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most 3 times of your shipping fare as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note:If it's highly valuable goods, please contact us for buying insurance.

*8.Any issues cause by Taobao seller, we are not responsible for that. (Cheat,Color,Quality or Parcel Missing etc)

*8.If seller not honest,parcel missing half way, quality issue, send wrong good, color mistake etc. We are not responsible~

*9.If buyer received the parcel and discover the product is not the right one etc, we will help customer to request the seller to solve it.

*10.For customer who request for perfect and good quality, it's advisable while make order please choose QC service (Extra charge needed) whereby the warehouse staff will help to ensure your product in good quality when arrive in our warehouse.

*11.We would like to make sure customer can enjoy perfect buy for me service.
Make sure you understand the basic risk of buy for me service,for those items condition received by customer, we are not responsible for it. During festival, the shipment will be slow caused by custom clearance delay and big volume of shipment. We are not responsible for the delay.

*12.Parcel status show received but buyer claim that never receive it. Buyer have to trace where is their parel. Please understand that there is a risk in buy for me service, whereby goods might not arrive on time.

*13.Customer need to request seller pack the parcel in suitable way to avoid damage while shipping. Any damage on the goods received by warehouse, our company will not responsible for it but will help to get compensation from seller.

*14.If worry about goods condition, we do provide service like count goods, QC, take photos etc. Please contact customer service:hello@sendex.my. If customer complaint that wrong product or product missing or send wrongly. We are not responsible for it.

*15.All the duration provided for Air and Sea shipping here, are not cover public holiday and festival,weather, custom clearance delay etc. We are not responsible for any delay causing loss by customer.

*16.Only for those product out of stock allow to refund, else once sold out non-refundable or exchangeable.

*17.If customer make order and choose our shipping service, it means customer accept all the rules and regulations above.
Bear in mind while using our shipping service, must understand all the flows,rules and consideration then only make order. Please wait patiently for your parcel to arrive. Thank You.

Must comply with international Air Transport Association (IATA) regulations

The air Transport network refuses to accept counterfeit, liquid, powder, food, fresh food, medicine, flammable, explosive, corrosive, optical discs, firearms and other IATA restricted items.

If you have counterfeit/imitation goods that need air freight - customers can contact customer service directly for details. If the customer misstates/misstates the type of the goods or uses the wrong shipping method, we will not be responsible for all the costs related to the loss, please be careful to provide the correct information and use the appropriate shipping method.

What are sensitive objects?
Liquids, powders, electronics, batteries, branded goods, counterfeit goods are all sensitive items - need sensitive air transport
Can't general air freight but sensitive air freight?
The air transport network carries out some small sensitive air transport through other channels, but when it comes to important days in China such as National Day/New Year, customs will check it closely, resulting in slow customs clearance and delivery. Most sensitive goods may not be transported by air, but customers can choose to ship by sea.
Purchasing agent and Freight Rules:
1. Customs clearance by air parcel, excluding Tax. But the chances of getting Tax are close to zero,
* In case of Tax, you can entrust a Courier to handle it and pay the deliveryman when the goods arrive.

2. Daigou risk
* Any accident, damage, loss or confiscation of the goods in transit shall be the responsibility of the buyer.
* Remember to check the weight and quantity of the item before signing for the package.
* If the package is damaged, it must be checked on the spot and the delivery personnel must be notified;
* Be sure to take photos and forward the email to hello@sendex.my (first time)
* If sufficient information is available, "MYSENDEX Int'l. Logistic | 天邻国际物流" will do its best to recover the customer from the transport company.
* (Once the item is signed for, it assumes that the item is complete and in good condition upon receipt. So in order to avoid unpleasantness and misunderstanding, please check clearly before signing for the receipt.

3. Our shop will not be responsible for any problems caused by taobao sellers (such as fraud, poor color, poor quality, short delivery, etc.).

4. Such as seller fraud, loss in transit, quality problems, goods are not version, color error and other problems, will not be responsible for ~ (alipay but guarantee)

5. If the buyer finds the seller sends wrong goods and other problems after receiving the goods, he will not be responsible, but will try his best to find a solution to taobao seller.

6. For those who are strict with quality and perfectionists, it is recommended to choose agent inspection service (additional fees are required) before placing an order. Be sure to consider the risk of agent purchase and logistics process.
* Because we want to ensure that both parties can provide you with the perfect daigou service in a pleasant situation.
* You must understand that the shop is not responsible for any dissatisfaction with the goods you receive due to the risk of purchasing on a daigou basis.
* All product quality risks are borne by customers.
* Logistics meets the holiday, customs inspection caused by the slow, delay, the shop are not responsible for.

7. The buyer has not yet received the package after the receipt is shown. Buyers need to find the package themselves. Please understand.

8. Daigou have certain risks and sometimes may not arrive in the scheduled time.

9. The customer needs to ask the buyer to provide appropriate packaging when delivering the goods, so as to prevent the goods from being damaged in transit. Our company will not bear the damage of the goods in the package, but will try to recover the goods for the seller.

10. If you are worried about the goods, need to order goods, inspection, or take photos, please contact customer service, after the customer has complained about the wrong version of the goods, goods leakage, wrong, our company will not assume this responsibility.

11. All days of arrival provided, excluding holiday/holiday, weather/customs processing delays, etc. If there is any delay, we will not be responsible for the delay compensation.

12. Refunds will only be made if the goods are out of stock. All sold goods will not be returned or replaced.

13. If the customer places an order, it is equivalent to accepting the above terms and conditions.

* Remember to place an order with daigou service only after careful consideration and understanding of the process; Wait patiently for the package to arrive, and you're done

*Shipment Rule !
Normal Goods & Sensitive Goods Differences:
Pirated product, liquid, beauty product, medicine, battery contains product, CD, DVD, powder and adultery products as sensitive goods.

*Air Shipment Prohibited Goods:
Dangerous goods, weapon, animal, currency, alcohol and all the international freight associate banning items.

*Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.

Sample 1:
Good Actual Weight:1 kg
Good Volumetric Weight:25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg

If your goods actual weight is 1.5KG,receipt written 1.5KG, but if volumetric weight is 4.6KG,charges is based on 5KG。
Please beware of this! To avoid any arguement later!

Why volumetric weight calculation exist~
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.

 *Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.

*Sample 1:
Good Actual Weight:1 kg
Good Volumetric Weight:25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg

If your goods actual weight is 1.5KG,receipt written 1.5KG, but if volumetric weight is 4.6KG,charges is based on 5KG。
Please beware of this! To avoid any arguement later!

*Why volumetric weight calculation exist~
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.

Ocean box FAQ
 1. How to Use ocean Mini/Small box? 

Submit for packing when all stock reach China warehouse, choose Ocean Mini/Small box  Shipping

Warehouse in charge person will arrange Ocean Box packing if your goods can fix in box
 
2. How about Ocean Mini/Small  Box can't fix? 
If Ocean box can't fix, we will count by m3, RM50/0.1m3

3. What is M3? 

m3 = meter cuber. meter x meter x meter =m3

Example: 45cm x 45cm x 45cm = 0.45m x 0.45m x 0.45m = 0.09m3 (Count as 0.1m3)

Payment

You can transfer money through online banking or into the bank account, and transfer the success of the message, screenshots down, submitted to us or send phone messages.

Account

Click "forget password" in "Member Login" and retrieve the password as prompted. If you cannot retrieve your password using the above methods, please contact our customer service personnel.

After Sale Service

Product return/exchange process

Step 1: If you need to return or change the product due to quality problems, please send an email to the customer service for refund.
Step 2: After receiving your application, the customer service will communicate with the domestic seller. When it is confirmed that they have accepted the exchange, the daigou customer service will contact you via email with the details of the exchange.
Step 3: After understanding the details of the return letter, please send the relevant items (commodity + original purchase voucher + original packaging + copy of the return review result email sent to you by daigou website) to daigou as soon as possible.
Please note:
For the returned goods, please be sure to return the goods to the daigou within the period promised by the merchant. At the same time, since it takes quite a long time for an international return or exchange (usually more than one month), please wait patiently during the return or exchange process, and daigou will inform you of the progress of the return or exchange in time.
Buy on behalf network is committed to eliminating all your international online shopping worries.

In order to ensure your shopping convenience and safety, you have corresponding standards in every process of shopping, including return and replacement of goods.

A. Delivery error, defective goods or damaged goods
When the above problems occur in the goods you receive, please take photos of the goods and the outer package together and send digital photos and related description to the customer service email: hello@sendex.my. We will give you a reply after processing.

B. There is a quality problem with the goods
When the commodity that you buy appears quality problem after using period of time, should this commodity still be in quality assure period only, and have original purchase proof and commodity quality assure card, you can entrust us and domestic businessman contact deal with return/change goods.

MYSENDEX Int'l. Logistic | 天邻国际物流 will be responsible for shipping the goods that meet the return/exchange conditions to the domestic merchants, and the repaired or replaced goods will be shipped back to you. Because each seller/manufacturer has its unique principles and ways to deal with commodity quality problems (as indicated in the commodity quality guarantee card shall prevail), we cannot guarantee that the manufacturer can fully meet your requirements, but we will try our best to strive for your interests and make you satisfied.

We provide this agency service without any service charge, but you need to bear the freight of goods back and forth. We reserve the right to refuse this service for products that do not meet the quality assurance conditions.

Our recommended domestic merchants are trustworthy and we promise 100% return and exchange within 30 days (from shipment date until we receive your returned item, subject to postmark).
Under any of the following circumstances, we will not accept the goods you requested to return or replace:
A. Goods are exchanged, their original appearance is changed, or parts are lost;
B. Unsealed goods, such as software packages, CDS, DVDS, cassette tapes, etc.
C. Goods without original proof of purchase.
Special reminder: you should be careful when shopping on eachnet, Taobao and other such websites, because there are many illegal business activities, if there are any, we can not arrange for you to return or exchange goods.